1. About Decon

Decon provides telecommunications, electrical infrastructure, construction, facilities, asset management and related services across Australia.

This Privacy Policy applies to personal information handled by Decon in the course of its business, including information relating to customers, residents, property owners, occupiers, employees, job applicants, contractors, suppliers, subcontractors, consultants, regulators, business partners and members of the public.

2. What personal information we collect

Decon only collects personal information where it is reasonably necessary for our business activities, service delivery, legal obligations or contractual requirements.

The types of personal information we may collect include names, contact details, addresses, email addresses, phone numbers, property or installation details, appointment and access information, enquiry details, communications with Decon, employment or recruitment information, contractor and supplier information, and records relating to services requested, provided or delivered.

Where required for a specific purpose, we may also collect information needed to coordinate customer installations, booking activities, statutory notifications, site access, waivers, consents or project delivery.

We do not collect sensitive information unless it is required or authorised by law, the individual has consented, or another lawful basis applies.

3. How we collect personal information

We may collect personal information directly from individuals, clients, customers, property owners, occupiers, residents, employees, job applicants, contractors, suppliers, subcontractors and business partners.

We may also collect information through emails, phone calls, website forms, online forms, booking platforms, customer installation systems, recruitment processes, supplier onboarding, contractor engagement, paper records, internal systems and third-party platforms used by Decon.

4. Why we collect and use personal information

Decon collects and uses personal information for purposes including delivering services, coordinating customer installations, arranging appointments or site access, communicating with property owners, residents, occupiers, customers, contractors and suppliers, managing enquiries and complaints, meeting legal and contractual obligations, managing recruitment and employment, managing contractors and suppliers, maintaining business records and protecting Decon’s legal, commercial and operational interests.

We only use personal information for the purpose for which it was collected, or for a related purpose that the individual would reasonably expect, unless consent has been provided or another lawful basis applies.

5. Sharing personal information

Decon may disclose personal information where reasonably necessary to clients, project partners, subcontractors, contractors, suppliers, service providers, technology providers, insurers, regulators, government agencies or legal authorities.

Where third parties handle personal information for Decon, we take reasonable steps to ensure they are subject to appropriate privacy, confidentiality and information security obligations.

Decon does not sell personal information.

6. Website, online forms and cookies

When individuals use Decon’s website or online forms, we may collect information submitted through the form, such as name, contact details, company name, enquiry details and any other information provided.

We may also collect technical information such as IP address, browser type, device information, website analytics and cookie-related information. This information may be used to support website functionality, understand usage trends and improve the website experience.

7. Security of personal information

Decon takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, unauthorised modification and unauthorised disclosure.

Security measures may include access restrictions, role-based permissions, password protection, secure networks, physical access controls, secure storage of paper records, email and communication controls, contractor confidentiality obligations, incident reporting processes and secure disposal or de-identification of information when it is no longer required.

8. Retention and disposal

Decon keeps personal information only for as long as it is reasonably required for the purpose for which it was collected, or as required for legal, contractual, operational, audit, insurance, tax, employment, compliance, dispute resolution or recordkeeping purposes.

When personal information is no longer required, Decon takes reasonable steps to securely destroy or de-identify it.

9. Access and correction

Individuals may request access to personal information Decon holds about them. They may also request correction if they believe the information is inaccurate, incomplete, out of date, irrelevant or misleading.

Decon may need to verify the individual’s identity before responding to an access or correction request. In some circumstances, Decon may refuse access where permitted by law, such as where providing access would affect another person’s privacy, reveal commercially sensitive information, create a safety risk or otherwise be unlawful or inappropriate.

10. Privacy complaints and enquiries

Individuals can contact Decon if they have a privacy question, concern or complaint.

Decon will assess privacy complaints and respond within a reasonable timeframe. Where appropriate, Decon may investigate the matter, take corrective action and advise the individual of available escalation options.

If an individual is not satisfied with Decon’s response, they may contact the Office of the Australian Information Commissioner or another relevant regulator.

11. Data breaches

Decon maintains a data breach response process for suspected or confirmed data breaches involving personal information.

If a data breach occurs, Decon will take steps to contain the breach, assess the information involved, consider whether affected individuals are likely to suffer serious harm, determine whether notification is required under the Notifiable Data Breaches scheme, and take corrective action to reduce the risk of recurrence.

12. Overseas disclosure

Decon will not disclose personal information to overseas recipients unless there is a lawful basis to do so and reasonable steps have been taken to ensure appropriate privacy protections are in place, where required.

Where Decon uses technology platforms, cloud services, software providers, contractors or service providers that may store or access personal information outside Australia, Decon considers relevant privacy, contractual and information security risks before use.

13. Direct marketing

Decon may only use personal information for direct marketing where permitted by law. Where required, marketing communications will include a clear way to opt out of receiving further communications.

14. Changes to this Privacy Policy

Decon may update this Privacy Policy from time to time. The current version will be made available on Decon’s website.

15. Contact us

For privacy enquiries, access or correction requests, or privacy complaints, please contact Decon:

Email: info@deconcorp.com.au
Phone: (03) 8720 8100
Address: National Headquarters, 12 Dalmore Drive, Scoresby VIC 3179